As requested by the Federal Government, ElectricEmpireUSA.com can no longer ship out the hoverboards we have in stock. Due to this sudden and unexpected request, ElectricEmpireUSA.com can not fulfill customers orders. At the time of the request we had already purchased all hoverboards needed to fulfill customer's orders, these hoverboards can no longer be used. Due to these circumstances we are forced to go out of business.

IF YOU PLACED AN ORDER THAT WAS NOT RECEIVED YOU WILL NEED TO CONTACT YOUR CREDIT CARD COMPANY TO REQUEST A REFUND.

Instructions To Obtain a Refund:
1) Contact your credit card provider by calling the phone number on the back of the card.
2) Inform them that you would like to dispute a charge from ElectricEmpireUSA.com
3) Provide them with any relevant information regarding the transaction.


NOTE: We are receiving a lot of requests for us to issue a refund. The reason we are unable to personally issue refunds is because all of our money was used to purchase inventory to fulfill our current and future customer's orders. After receiving the sudden and unexpected notice that we can no longer ship out our boards, we are left without any capital to personally issue refunds. We are now out of business, the only way to get a refund is to contact your credit card company and request a chargeback


If you need any further instructions, please call us at 888-635-1938, Monday-Friday 10am-5pm.

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